Customer Service: The Angie’s List Super Service Difference

You’ve probably seen many ads showcasing the awards contractors have received. Most homeowners have no idea what all of these mean, however. If you, like the majority of homeowners, use Angie’s List to look for contractors, then you may have come across the Angie’s List Super Service Award quite a few times.

The Super Service Award, the highest honor that can be given on the online platform, is unique in the sense that its recipients are largely determined by you, the customers. This means the award gives you a better idea of the overall customer experience. 

Of course, a few other factors need to be taken into account as well, but these are usually just for security purposes. Renewal by Andersen® of Portland, one of the state’s top window replacement companies, further elaborates on these factors below. 

Customer Reviews and Customer Service

Customer reviews are the main criteria for the award. To be eligible, a contractor needs to maintain an A rating. Contractors are rated on multiple aspects, with particular emphasis on price, professionalism and punctuality. 

Reviews help evaluate that elusive but all-important quality of a company—customer service. Things such as professionalism are very subjective and aren’t easy to quantify. By recapping their entire experience with window replacement in an online review, a customer can effectively convey the quality of customer service they received. 

Background Checks

While Angie’s List works hard to ensure that all the contractors on its platform are legitimate businesses, some dubious businesses still occasionally manage to slip through the system’s cracks. In such cases, the platform fixes these loopholes quickly. 

Contractors that meet the aforementioned criteria have to undergo another round of background checks, which include verifying their standing with the Better Business Bureau, an independent organization that sets market standards to foster trust between businesses and their clients. 

Renewal by Andersen of Portland is a 2018 Angie’s List Super Service Awardee and offers high-quality window replacement services. For inquiries about our premium window products, call (503) 419-3960 or fill out this form. We serve homeowners in Vancouver, WA, and Portland, OR.